What Are the Risks of Shipping Through an Agent from China?

Using the wrong shipping agent in China can lead to serious issues including hidden fees, delays, poor communication, customs problems, damaged cargo, or even fraud. To avoid these risks, always choose a licensed, experienced, and transparent freight forwarder that provides full-service support and shipment tracking.

If you’re sourcing goods from China, working with a shipping agent can be incredibly helpful—or incredibly risky. As the co-founder of DFH Logistics, with over 12 years of hands-on experience in international shipping, I’ve seen both sides. Some agents simplify the process, while others cause costly delays, unexpected fees, or worse—loss of goods.

In this article, I’ll walk you through the key risks of using a shipping agent from China and how to avoid them. Whether you’re a first-time importer or a seasoned trader, you’ll find practical tips to stay protected and ship with confidence.

What is a shipping agent and what do they do?

What Does a Shipping Agent Do

A shipping agent acts as your logistics partner in China. Their role is to help move your cargo from your supplier to your destination by managing tasks like:

  • Communicating with suppliers
  • Repacking as requirement
  • Booking freight services
  • Handling export documentation
  • Providing customs clearance
  • Managing consolidation and warehousing
  • Offering door-to-door delivery
  • Buy cargo insurance

However, not all agents operate at the same level. Choosing the wrong one can put your shipment—and your business—at serious risk.

Want professional help with warehousing and repacking?
Learn more about our warehousing and consolidation services.

What are the most common risks when using a shipping agent in China?

Common Shipping Risks

Some of the biggest risks importers face include:

  • Hidden fees after the shipment departs
  • Delays due to miscommunication, improper paperwork, or customs issues
  • Lack of tracking transparency, leaving you in the dark
  • Poor packaging or mishandling that damages goods in transit
  • Scams or fraud—working with unregistered, fly-by-night agents
  • No support when things go wrong, especially for overseas buyers with language barriers
  • And more others.

Can a bad shipping agent cause customs issues?

Yes—customs clearance is one of the most common pain points. A poor agent might:

  • Submit incorrect or incomplete documents
  • Use false declarations to understate cargo value (which is illegal)
  • Fail to pay duties on time (in DDP shipments)
  • Use unlicensed customs brokers in the destination country

This can lead to shipment holds, penalties, or even cargo seizure.

Need support with taxes and customs formalities?
Explore our DDP shipping service for worry-free customs clearance.

How do I know if a Chinese shipping agent is trustworthy?

Trustworthy China Shipping Agent

Look for the following signs:

  • Legitimate business license and long-term presence (5+ years)
  • Positive reviews and real case studies
  • Clear, detailed quotations with no hidden charges
  • Proactive communication in English or your preferred language
  • Experience handling your product type and destination country

Also, don’t hesitate to ask for references or talk to their previous customers.

Is it risky to let the supplier choose the shipping agent?

Yes, it can be. Suppliers often choose agents based on convenience or cost—not your best interest. Risks include:

  • Overpaying for shipping
  • Poor visibility or tracking
  • Lack of control over customs declaration
  • Misaligned responsibilities in case of damage or loss

To avoid this, use your own trusted agent—someone you can communicate with directly and hold accountable.

Looking to take control of your shipping process?
Choose your own freight forwarder in China and stay in charge.

What happens if my cargo is lost or damaged by the agent?

Cargo Damage Risk

This depends on the contract and whether your shipment was insured. Without proper insurance or a clear agreement:

  • You may receive little or no compensation
  • The agent may blame the carrier or your supplier
  • Recovering losses could involve legal action in China

We always advise insuring your goods and working with agents who take responsibility for handling and packaging.

How can I reduce the risks when working with a Chinese shipping agent?

Here are practical steps you can take:

  • Research and vet your agent before starting
  • Sign a clear service agreement outlining responsibilities, timelines, and costs
  • Choose DDP shipping if you want the agent to handle customs and taxes
  • Request cargo insurance and get confirmation in writing
  • Use a forwarder who offers tracking and customer service in your time zone

At DFH Logistics, for example, we provide transparent quotes, full tracking, and assign a dedicated logistics manager for every shipment.

Should I avoid shipping agents completely?

Not necessarily. A professional and reliable agent can be your best partner in international trade. The goal is not to avoid agents—but to choose the right one.

Agents like DFH Logistics specialize in working with e-commerce sellers, wholesalers, Amazon FBA users, and individual importers. We understand the local logistics landscape in China, as well as the needs of global businesses.

Final thoughts: Is using a Chinese shipping agent worth the risk?

Is It Worth the Risk

Working with a shipping agent in China is like choosing a business partner—you need trust, communication, and shared goals. The risks are real, but they can be minimized with the right choice.

If you’re unsure who to trust, start with a trial shipment, ask the right questions, and always keep communication open. Better yet, work with a logistics company that has a long-standing track record and specializes in full-service solutions tailored to your needs.

Need help shipping from China without the stress?
We’ve helped over 20,000 businesses worldwide manage safe, on-time, and fully transparent logistics.
Contact DFH Logistics today for a free quote and consultation.

Share this post

Related Posts